Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Scale) to manage a large portfolio of SaaS customers.

Key Responsibilities

• Manage a high-volume portfolio using one-to-many communication strategies and CRM tools
• Monitor churn risk and deploy automated renewal readiness campaigns
• Identify upsell and expansion opportunities through targeted engagement strategies

Required Qualifications

• 3+ years of experience in Customer Success or Account Management within a B2B SaaS environment
• Proven experience in a customer-facing role with a focus on identifying systemic trends
• 1+ years of hands-on experience with AuditBoard or similar GRC platform (preferred)
• Familiarity with customer success tools like Gainsight or Salesforce (a plus)
• Self-motivated with a process-first mentality and ability to manage ambiguity