Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II responsible for enhancing customer adoption and satisfaction with its solutions.

Key Responsibilities

• Manage customer relationships throughout the lifecycle, serving as a trusted advisor to senior marketing stakeholders
• Drive platform adoption and value realization, focusing on usage, customer outcomes, and goal achievement
• Lead customer onboarding, manage ongoing initiatives, and advocate for customers while maintaining product expertise

Required Qualifications

• 3-5 years of experience in strategic account management or customer success in a SaaS environment
• Proven success in driving upsell and cross-sell opportunities in collaboration with sales teams
• Experience coordinating cross-functional teams and managing complex initiatives
• Familiarity with Sales and Marketing technology ecosystems, including CRM and marketing automation tools
• Ability to lead technical implementations and deliver measurable business impact