Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage a portfolio of accounts to maximize customer satisfaction and platform usage
• Serve as a subject matter expert for assigned vertical markets and develop relationships with account Authors
• Assess account health through proactive check-ins and recommend service plans and upgrades

Required Qualifications

• BA/BS degree in Business or a related field
• 3-5 years of experience in account management or sales
• 2 years of experience in a SaaS or PaaS environment preferred
• Basic knowledge of HTML, JavaScript, and CSS
• Proficiency with CRM software