Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success APAC.

Key Responsibilities

• Recruit, onboard, and coach a team of Customer Success Managers (CSMs) while managing their professional growth and performance
• Define and track key performance indicators (KPIs) for retention rates, expansion opportunities, and customer health scores
• Serve as the senior point of contact for critical customer issues and collaborate with cross-functional teams to advocate for customer needs

Required Qualifications

• Proven experience in managing or mentoring people with a passion for building accountable and empathetic cultures
• Understanding of cybersecurity practices and the ability to engage in technical discussions with senior decision-makers
• Ability to uncover business needs and align technical solutions to organizational goals
• Comfort using CRM and CS tools to analyze team performance and customer health
• BA/BS/MS in Computer Science, Management Information Systems, or related discipline, or relevant professional experience