Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Oversee customer onboarding from sales handoff through successful product activation
• Proactively identify and mitigate risks that may inhibit customer adoption
• Provide technical guidance and best practices for product implementation and adoption

Required Qualifications

• 3+ years in a customer-facing role, preferably in account management or customer success
• Experience managing the renewal process and meeting retention quotas
• Strong project management skills with experience holding teams accountable to timelines
• Experience interacting with technical products and developers, preferably in the DevOps space
• Ability to advocate for both customers and the company effectively