Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Serve as the primary point of contact for assigned strategic accounts, leading onboarding and continuous value delivery
• Identify upsell and expansion opportunities while partnering with Business Development on renewals and pricing
• Collaborate with cross-functional teams to ensure consistent execution and translate customer insights into actionable recommendations

Required Qualifications

• Bachelor's/Master's in Life Sciences, Business, or related field
• 5+ years of experience in customer success, strategic account management, or clinical operations
• Experience with eClinical or digital health systems
• Strong stakeholder management and commercial awareness
• Bonus: Experience in ophthalmology clinical research or familiarity with eSource and imaging platforms