Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee customer relationships and ensure service quality.

Key Responsibilities

• Act as the primary customer advocate and manage escalations for assigned customers
• Ensure high-quality service delivery and customer satisfaction through proactive management and collaboration with leadership
• Develop and maintain effective relationships to lead the delivery of data center solutions and services

Required Qualifications

• Bachelor's Degree with 3-5+ years of experience in account management, customer support, project management, or data center/IT service delivery
• Strong customer-facing skills and a commitment to driving customer satisfaction
• Process-oriented with the ability to multi-task in a fast-paced environment
• Understanding of equipment specifications, contract terms, and statements of work
• Proficient in Google and Microsoft Office products