Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Onboard new clinics and drive adoption while ensuring exceptional customer retention
• Protect and grow existing revenue by building relationships and identifying churn risks
• Translate user feedback into actionable insights for product development and create scalable customer success processes

Required Qualifications

• 3+ years of experience in B2B SaaS Customer Success at a high-growth startup
• Proven track record in driving customer retention and identifying expansion opportunities
• Strong relationship-building skills with the ability to coach clinicians and practice managers
• Passion for delivering exceptional customer experiences
• Self-motivated and organized individual