Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Act as the primary point of contact for approximately 100 customer accounts, managing relationships and expectations
• Guide customers to maximize business value from the platform, providing training and resolving issues
• Monitor account health, proactively engage customers, and mitigate churn risks through effective communication and support

Required Qualifications

• 2+ years in customer-facing roles, such as customer success or account management
• A customer value and ROI-driven mindset
• Experience in product training and customer engagement
• Self-motivated with the ability to work effectively in a remote setting
• Project management skills and experience are a plus