Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Growth.

Key Responsibilities

• Manage a portfolio of accounts through digital channels to connect with Customers
• Represent customer advocacy to inform product, marketing, and sales processes
• Create digital content and playbooks to drive high usage and value realization for Customers

Required Qualifications

• 2+ years of experience in customer success or account management in a SaaS or software company
• Experience creating digital marketing content preferred
• Bachelor's degree with a focus in information technology, business, or finance preferred
• Familiarity with tools commonly used in customer success such as Salesforce and Zoom
• Experience negotiating contracts and managing renewals