Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage renewal processes for assigned customers, ensuring proactive communication and timely closure
• Lead discussions on renewal strategy and monitor customer health to prevent churn
• Identify and close expansion opportunities while tracking performance against revenue targets

Required Qualifications

• 3-7 years in Customer Success or Account Management roles within SaaS or enterprise software
• Proven track record in driving customer adoption, retention, and growth
• Analytical mindset with experience in data-driven decision-making tools
• Bachelor's degree required; MBA or relevant certifications preferred
• Experience managing multiple customers in a fast-paced environment