Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to deliver successful customer outcomes and support growth opportunities across Government accounts.

Key Responsibilities

• Manage day-to-day experience of assigned Government accounts, supporting retention and renewal activities
• Collaborate with internal teams to ensure smooth customer onboarding and service delivery
• Develop strategic relationships with stakeholders to understand customer goals and execute account plans

Required Qualifications

• 3-4+ years of experience in customer-facing roles within SaaS or Public Sector technology
• Experience supporting Government or public sector customers is strongly preferred
• B.A. and/or M.S. or equivalent experience
• US Citizen (non-dual) and eligible for Secret Clearance
• Strong project management experience in deploying projects and technology products