Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage key customer accounts and drive product adoption.

Key Responsibilities

• Serve as the primary point of contact for customer accounts, ensuring customers achieve their desired goals with the products
• Educate customers on best practices and new features to maximize product value
• Manage the end-to-end renewal process for assigned customers to ensure timely contract renewals

Required Qualifications

• 2-7 years of experience in Customer Success, Account Management, or a similar customer-focused role
• Proven success in meeting portfolio goals, including net revenue retention and customer adoption metrics
• Experience managing multiple competing priorities across a multi-product portfolio
• Salesforce or other CRM experience
• Familiarity with Electronic Health Record software and the social services sector is a plus