Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - SMB.

Key Responsibilities

• Manage a portfolio of SMB and emerging tech clients through all stages of the customer lifecycle
• Drive platform education and adoption by providing training and best practice guidance
• Identify growth opportunities and collaborate with sales on upsell and expansion strategies

Required Qualifications

• 3-5 years of experience in customer success or account management in SaaS, start-up, healthcare, or benefits space
• Direct experience working in the benefits space
• Proven track record of managing and growing SMB and emerging tech accounts
• Demonstrated ability to analyze data and influence stakeholder decision-making
• Experience working with cross-functional teams and communicating customer behaviors