Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure the long-term success and growth of its shop customers.

Key Responsibilities

• Build and maintain relationships with customers through regular check-ins
• Provide training on the company's platform and drive customer retention
• Handle escalations and consult with customers via inbound calls and emails

Required Qualifications

• GED/HS Diploma with 2+ years of customer-facing experience or a Bachelor's Degree
• Technical proficiency with computers and information systems
• Experience in the automotive industry is preferred
• Strong time management and organizational skills
• Expertise using Salesforce CRM is preferred