Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer relationships and drive value realization.

Key Responsibilities

• Drive adoption, retention, and expansion within a portfolio of enterprise customers
• Develop and manage customer lifecycle strategies to maximize value realization
• Partner with Sales to support renewals, upsells, and expansion opportunities

Required Qualifications

• 5+ years in Customer Success or equivalent customer-facing role within enterprise SaaS
• Proven ability to develop strategies and drive measurable outcomes
• Strong executive presence and interpersonal skills
• Technical aptitude to engage with product and engineering teams
• Bachelor's Degree required