Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities

• Lead, coach, and develop a team of Customer Success Managers responsible for post-onboarding customer relationships
• Own customer success performance metrics, including retention, churn, expansion, NPS, and product adoption
• Partner with Sales, Onboarding, Support, and Product to ensure a seamless customer lifecycle

Required Qualifications

• 5-8+ years of experience in Customer Success, Account Management, or a related customer-facing SaaS role
• 2-4+ years of experience managing and developing Customer Success Managers
• Strong understanding of SaaS retention, expansion, and customer health metrics
• Proven ability to scale customer success motions while maintaining high-quality relationships
• Data-driven mindset with experience using metrics to manage performance and forecast risk