Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer relationships and drive product adoption.

Key Responsibilities

• Manage a portfolio of customer relationships, focusing on adoption, retention, and renewals
• Lead onboarding and training sessions to facilitate user adoption across teams
• Collaborate with Product and Engineering to address customer insights and issues

Required Qualifications

• 5-8 years of experience in Customer Success for a B2B SaaS product
• Experience in early-stage startups, developing playbooks and processes
• Proven track record in driving product adoption and managing renewals
• Ability to navigate ambiguity and create structured solutions
• Experience supporting B2B or enterprise customers is preferred