Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer relationships and drive product adoption.

Key Responsibilities

• Manage relationships with enterprise customers, understanding their goals and workflows
• Lead onboarding sessions and drive customer engagement to ensure measurable value
• Synthesize customer insights and collaborate with internal teams to influence product development

Required Qualifications

• 4+ years of experience in a Customer Success or similar customer-facing role within a B2B SaaS environment
• Experience working directly with enterprise customers as the primary point of contact
• Comfortable leading customer conversations and workshops independently
• Familiarity with software products and the enterprise software development lifecycle
• Proactive and ownership-driven in a fast-paced, early-stage environment