Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Maintain consultative interactions with customers to understand their usage, successes, and challenges
• Reduce customer churn by building long-term loyalty and trust while managing renewal agreements
• Identify additional revenue-generating opportunities and facilitate training webinars for customers

Required Qualifications

• 1-3+ years of customer success management or customer-facing experience
• Experience in procurement or purchasing departments is a plus
• Experience with customer analytics platforms preferred
• Associate or Bachelor's degree preferred
• Experience with Salesforce and/or Gong is a plus