Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Maximize renewals by building strong relationships with users and decision makers
• Identify upsell and expansion opportunities in collaboration with the Sales team
• Drive product usage and customer satisfaction through understanding usage trends and providing support

Required Qualifications

• Strong familiarity with the U.S. K-12 public education landscape
• Experience working with school districts or education-focused organizations
• Proven ability to build and maintain strong client relationships
• Experience in data analysis and usage trend interpretation
• Demonstrated autonomy and agency in achieving defined goals