Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage a portfolio of mid-high ARR customers, focusing on revenue retention and account growth.

Key Responsibilities

• Own renewal strategy and lead pricing discussions to align renewals with long-term value realization
• Identify and document cross-sell and upsell opportunities based on customer needs
• Conduct formal QBRs to engage stakeholders and drive value-driven partnership dialogue

Required Qualifications

• 3+ years in Customer Success or Strategic Account Management with a focus on revenue accountability
• Experience managing a defined book of business and delivering structured QBRs
• Ability to build structured account plans tied to retention and growth
• Proven track record of identifying churn risks and executing retention plans
• Experience in engaging with operational and executive stakeholders effectively