Customer Success Manager

Job Summary

A company is looking for a Business Customer Success Manager.

Key Responsibilities

• Own the post-sale customer relationship for an assigned portfolio of customers
• Drive measurable ROI by aligning solutions to customers' business objectives and industry-specific challenges
• Co-create and execute Customer Success Plans that define success criteria and adoption milestones

Required Qualifications

• Up to 5 years of experience in Customer Success, Account Management, Sales, or other customer-facing roles
• Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes
• Experience building mutual success plans or documented account strategies
• Experience working with complex organizations managing multiple priorities and stakeholders
• Ability to prioritize and manage multiple complex accounts simultaneously