Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Fully Remote).

Key Responsibilities

• Serve as the primary point of contact for a large-scale book of business, acting as a trusted advisor
• Guide the end-to-end customer experience, from kickoff to renewal, ensuring deep platform adoption
• Identify and qualify expansion and upsell opportunities by monitoring account health and usage

Required Qualifications

• Proven experience in a customer-facing role such as consulting, advocacy, or account management
• Exceptional comfort and experience using technology to support customers at scale
• Deeply passionate about improving education and committed to equity of success for all learners
• Comfortable in a dynamic, fast-paced startup culture with self-motivation
• Analytical and data-fluent, capable of using metrics to drive priorities and interventions