Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance client relationships and ensure customer success.

Key Responsibilities

• Develop a deep understanding of customers' businesses and their relationship commerce program objectives
• Take ownership of portfolio health, anticipating blockers and driving actions for successful outcomes
• Educate customers on best practices and conduct comprehensive business reviews with data-backed recommendations

Required Qualifications

• 3-6+ years of customer management/vendor management experience, preferably in SaaS retail-tech or mar-tech
• Experience in project management of complex initiatives from inception to launch
• Familiarity with e-commerce platforms such as Shopify, Salesforce, BigCommerce, and Magento
• BS/BA degree required
• Advanced skills in Google Suite