Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities

• Lead and mentor a team of Client Success Managers to deliver exceptional customer service
• Establish retention goals and provide strategic direction for the CSM team
• Analyze account health and collaborate with the team to improve customer engagement and retention

Required Qualifications

• 3+ years of experience leading a B2B Client Success Management team of 8 or more
• Proven track record of delivering outstanding customer experiences
• Experience in analyzing and optimizing processes
• Familiarity with G-Suite, Salesforce, Gong, or similar CSM platforms
• Ability to manage remote teams effectively