Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure customer satisfaction and success across North America.

Key Responsibilities

• Drive platform adoption by understanding customer needs and guiding them through onboarding and engagement strategies
• Develop strong relationships to increase customer retention and satisfaction
• Serve as the primary contact for client escalations and coordinate resolutions with internal teams

Required Qualifications

• 3-5 years of experience as a Customer Success Manager with Mid Market customers in the SaaS industry
• Ability to manage a large portfolio of 100-200 mid market accounts
• Proven track record of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
• Demonstrated ability to build strong customer relationships and manage expectations
• Experience with Salesforce and Zendesk is a plus