Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to help customers scale successfully on their platform.

Key Responsibilities

• Own a portfolio of customer relationships, driving adoption, retention, and renewals
• Lead onboarding and customer training sessions to ensure quick, confident rollout across teams
• Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks

Required Qualifications

• Typically, 5-8 years in Customer Success for a B2B SaaS product
• Experience working in an early-stage startup and building playbooks, processes, or systems from scratch
• Demonstrated success driving product adoption, utilization, and training end users
• Proven experience owning renewals and driving retention across a book of business
• Experience supporting B2B or enterprise customers preferred