Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee customer relationships and ensure value realization from their platform.

Key Responsibilities

• Manage customer relationships, conducting regular check-ins and business reviews to ensure goal achievement and value realization
• Deliver training and onboarding support, tailoring content to customer needs and assisting in change management efforts
• Monitor customer health metrics and collaborate with internal teams to drive retention, satisfaction, and continuous improvement

Required Qualifications

• Experience in customer success, account management, or implementation within healthcare SaaS or healthtech
• Proven ability to build relationships with healthcare leaders and practice managers
• Experience designing and delivering training programs for diverse audiences
• Strong project management and organizational skills
• Comfort with data analysis and customer health metrics