Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success to join their growing team.

Key Responsibilities

• Develop and implement end-to-end digital and one-to-many programs for customers
• Create and execute a cohesive strategy to drive customer adoption, retention, and expansion
• Collaborate with various teams to align on customer needs and accelerate usage and growth

Required Qualifications

• 5+ years of relevant experience in customer success in a high growth SaaS environment
• 3+ years leading a customer success team
• Proven ability to build digital and one-to-many success motions from scratch
• Strong understanding of SaaS metrics and how to influence them
• Comfortable operating in a fast-moving, growth-stage environment