Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Conduct account planning to align customer strategic objectives with financial management processes
• Lead the customer renewal process, assessing risks and negotiating terms to ensure retention
• Facilitate customer engagement through various events and ensure effective product utilization

Required Qualifications

• 3-5 years of experience in customer success management, project management, or customer service roles
• 5-7 years of experience in healthcare (provider, payor, healthcare IT)
• Strong relationship management and customer service skills
• Self-motivated with the ability to navigate unexpected scenarios
• Experience with Salesforce is a plus