Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success - Mid Market.

Key Responsibilities

• Oversee a team of Customer Success Managers and manage a portfolio of SMB accounts
• Lead, mentor, and performance-manage CSMs to achieve adoption, retention, and expansion goals
• Standardize processes for customer onboarding, adoption, renewals, and advocacy while collaborating cross-functionally

Required Qualifications

• Bachelor's degree in business/management or related field (or equivalent experience)
• 5+ years in Customer Success/Account Management; 2+ years in a leadership role
• Strong understanding of SMB operations, particularly in restaurant/retail sectors
• Proven results in customer retention and revenue growth
• Familiarity with CRM and customer success platforms