Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to act as a strategic advocate for automotive finance and insurance providers.

Key Responsibilities

• Serve as the primary liaison for assigned customers, ensuring alignment between their objectives and the company's solutions
• Retain and grow customer accounts through proactive engagement and monitoring of product usage
• Collaborate cross-functionally to resolve customer issues and improve internal processes for enhanced customer experience

Required Qualifications

• Proven experience in Customer Success, Account Management, or Customer Partnership roles, ideally in B2B
• Strong commercial acumen with the ability to forecast renewals and identify growth opportunities
• Experience managing global or enterprise-level accounts is preferred
• Proven ability to develop account strategies and customer expansion frameworks
• Knowledge of subscription-based data products and services is desirable