Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage a portfolio of 40-60 growth-stage merchants, focusing on retention and customer advocacy
• Develop a deep understanding of merchants' business goals and success metrics to enhance feature adoption
• Conduct regular business reviews and collaborate with Sales for renewals and upselling opportunities

Required Qualifications

• Experience in managing a book of business in a SaaS environment, preferably with eCommerce and Shopify
• Technical aptitude with the ability to understand and explain product behavior and integrations
• Experience supporting customers with semi-complex workflows or technology stacks
• Familiarity with data tools like Salesforce or Looker for assessing customer health
• Ability to collaborate cross-functionally with various departments to achieve shared goals