Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Remote, EST preferred).

Key Responsibilities

• Foster relationships with key customer stakeholders to drive product adoption and value realization
• Develop Success Plans aligned with customer business objectives and assess value through performance reviews
• Proactively identify areas for customer retention and growth, providing consultative guidance on solution optimization

Required Qualifications

• Bachelor's degree or equivalent experience in Customer Success, Account Management, or Project Management
• Understanding of SaaS, software, hardware, and networks
• Proven consulting skills with the ability to manage client expectations independently
• Experience in business process orientation and hands-on client relationship management
• Ability to lead projects and initiatives effectively