Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager responsible for managing the complete customer lifecycle and achieving goals related to retention, growth, and customer satisfaction.

Key Responsibilities

• Manage the full customer lifecycle including onboarding, adoption, expansion selling, and renewals
• Lead customer retention initiatives and collaborate with internal teams to support new customers
• Create success plans and conduct executive-level quarterly business reviews

Required Qualifications

• Bachelor's Degree or equivalent experience
• Experience in Account Management or Customer Success in digital media, e-commerce, or SaaS
• Proven ability to manage and grow a substantial book of business
• Project Management experience or skills are strongly desired
• Experience with Google Analytics and Digital Marketing is strongly desired