Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager in New York.

Key Responsibilities

• Build and maintain executive-level relationships with customers' IT, Engineering, and Support teams
• Guide customers on best practices for process, people, and change management to enhance real-time operations adoption
• Lead cross-functional post-sales teams to deliver seamless customer experiences and prepare business review meetings

Required Qualifications

• 10-15 years of relevant industry experience
• Strong consulting skills with a proven track record as a trusted advisor
• Experience in building Business value ROI models
• Working knowledge of SaaS business models
• Familiarity with IT enterprise architecture and DevOps principles