Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager in New York.

KEY RESPONSIBILITIES

• Manage Gross Retention Rate (GRR) by driving improved customer health and engagement
• Build and maintain long-term customer relationships across technical and executive levels
• Lead adoption and value realization efforts within 3-6 months post-sale, ensuring successful onboarding

BASIC QUALIFICATIONS

• 5+ years experience in Customer Success, Account Management, or related roles in SaaS or enterprise software
• Proven track record in managing customer retention and health metrics
• Experience conducting Quarterly Business Reviews (QBRs) and creating strategic success plans
• Strong understanding of customer lifecycle management and value realization
• Bachelor's degree in Business, Technology, or a related field or equivalent experience