Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager in the insurance sector.

Key Responsibilities

• Manage subscription renewals for insurance customers and ensure a smooth process
• Maintain account intelligence in Salesforce and drive engagement strategies using customer data
• Collaborate with internal teams to design scalable approaches for managing a large portfolio of accounts

Qualifications

• 2+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company
• Proven ability to map customer business processes to product capabilities
• Experience managing multiple account engagements and handling escalations
• Bachelor's degree required
• Proficiency in Salesforce and Microsoft Office tools