Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager in the Insurance sector.

Key Responsibilities

• Manage subscription renewals for insurance customers, ensuring a smooth process
• Maintain account intelligence in Salesforce and drive engagement strategies using customer data
• Collaborate with internal teams to enhance customer experience and identify churn risks

Required Qualifications

• 2+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company
• Proven ability to map customer business processes to product capabilities
• Experience managing multiple account engagements and handling escalations
• Proficiency in Salesforce and Microsoft Office tools
• Bachelor's degree required