Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support customers on their journey with Workday Adaptive Planning.

Key Responsibilities

• Establish trusted advisor relationships with customers to ensure they derive value from products and services
• Monitor customer adoption of solutions and facilitate their overall business needs
• Develop success plans outlining critical success factors and track progress while providing recommendations

Required Qualifications

• 3+ years of experience as a Customer Success Manager supporting a SaaS solution
• 2+ years of experience with change management practices and process re-engineering
• 2+ years of experience using a CRM such as Salesforce and a customer success tool
• Proven account management and strategic planning experience
• Bachelor's degree or equivalent work experience