Customer Success Manager

Job Summary

A company is looking for a RCM Customer Success Manager.

Key Responsibilities

• Own customer satisfaction for RCM customers and drive measurable improvement over time
• Build and run an RCM customer feedback program, including CSAT collection and reporting
• Manage customer escalations and coordinate work across Billing, Onboarding/Implementation, and Product/Support

Required Qualifications

• Experience managing customer relationships and driving customer satisfaction
• Background in customer success, account management, or customer service
• Proven ability to manage escalations and coordinate cross-functional teams
• Comfortable working with data
• Strong documentation and follow-through skills