Customer Success Manager

Job Summary

A company is looking for a Mid-Market Customer Success Manager.

Key Responsibilities

• Drive product adoption, expansion sales, and subscription renewals to meet monthly quotas
• Manage relationships within an enterprise book of business and monitor customer health
• Conduct business reviews and training webinars for end users of the platform

Required Qualifications

• 2 years in customer-facing, revenue-owning roles within SaaS
• Proven success in managing and growing strategic or enterprise accounts
• Experience leading cross-functional initiatives to deliver customer outcomes
• Proficiency with Salesforce and strong time management in a metrics-driven environment
• Working knowledge of financial reports and common accounting systems