Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer engagement and drive account growth.

Key Responsibilities

• Manage a portfolio of 25-40 accounts, focusing on onboarding and achieving customer milestones
• Conduct impactful quarterly business reviews and proactively identify upsell opportunities
• Act as the customer advocate internally, providing feedback to product and engineering teams

Required Qualifications

• 3-6 years of customer success experience, managing 20-50 accounts
• Experience with technical products, such as APIs or data platforms
• Demonstrated ability to engage in commercial conversations regarding pricing and renewals
• Background in early-stage companies (Seed to Series C)
• Ability to adapt communication style to different stakeholders