Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Enterprise & Onboarding.

Key Responsibilities

• Lead end-to-end implementation for new teams, customizing onboarding for various organizational sizes
• Manage the commercial renewal process for enterprise accounts, utilizing financial modeling to secure partnerships
• Build strong relationships with General Counsels and Legal Ops leaders, advocating for their needs

Required Qualifications

• 3+ years in a Customer Success Manager, Account Management, or Implementation role, preferably in B2B SaaS
• Strong presentation skills with the ability to explain complex technical concepts
• Comfortable with financial modeling and data analysis
• Curiosity for AI and proficiency in navigating technical platforms
• Ability to identify and address core customer pain points effectively