Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager based in China, fluent in Mandarin.

Key Responsibilities:

• Develop a deep understanding of each customer's business objectives and success metrics
• Serve as the primary point of contact for customers and agency partners, addressing inquiries and resolving issues
• Proactively engage with customers to drive platform adoption and collaborate with teams for customer success

Required Qualifications:

• Native or fluent proficiency in Mandarin (spoken and written)
• Ability to work during US East Coast hours while based in China Standard Time
• Proven experience in a customer-facing role, such as Customer Success Manager or Account Manager
• Background in e-commerce or affiliate marketing is strongly preferred
• Experience with CRM software and business intelligence tools; HubSpot knowledge is a plus