Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to act as the main point of contact for existing customers and focus on account growth and retention.

Key Responsibilities

• Collaborate with the Customer Account Team to drive revenue growth and customer retention
• Manage upselling and cross-selling opportunities while maintaining a healthy pipeline of growth
• Facilitate customer onboarding and drive the renewal process to increase long-term revenue

Required Qualifications

• 3+ years of experience in the Enterprise software or Internet/Telecommunications industries
• 3+ years of experience in an Account Management or Customer Success role
• Proven ability to work in a fast-paced technical environment
• Experience in proposing or deploying cloud and virtualized compute solutions
• Ability to maintain records and reports focused on revenue retention