Customer Success Manager

Job Summary

A company is looking for a Portfolio Value Partner to manage a high-volume portfolio of SMB and digitally supported customers.

Key Responsibilities

• Own the success and value attainment of a portfolio of up to 75 customers
• Manage the full renewal lifecycle for all accounts within the portfolio
• Contribute to the evolution of the scaled Customer Success model and refine engagement strategies

Required Qualifications

• 1-3 years experience in Customer Success, Account Management, or a similar customer-facing role
• Experience managing multiple customer relationships in a SaaS or technology environment
• Ability to prioritize and manage a high-volume portfolio of customers
• Data-driven mindset with the ability to interpret health signals and renewal indicators
• Comfort working in a fast-moving environment where processes evolve