Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success Management Mid-Market.

Key Responsibilities

• Lead, coach, and develop a team of Mid-Market Customer Success Managers to achieve retention and expansion targets
• Develop and operationalize a scalable engagement model for Mid-Market accounts
• Analyze portfolio trends and performance data to identify risks and opportunities for improvement

Required Qualifications

• 3-5+ years of Customer Success or Account Management experience in B2B SaaS
• 2+ years of people management experience, ideally within Customer Success
• Experience managing teams supporting mid-sized or growth-stage customer segments
• Strong analytical skills with the ability to use data to guide decisions
• Proven ability to manage escalations and complex customer conversations