Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer engagement and drive product value.

Key Responsibilities

• Manage a portfolio of customers, focusing on adoption, retention, and expansion
• Guide customers through the lifecycle, ensuring value delivery from onboarding to renewal
• Collaborate with internal teams to drive customer success and contribute to process improvements

Required Qualifications

• 5+ years of experience managing a SaaS customer portfolio
• Proven track record of driving customer retention and expansion
• Experience in strategic engagement and executive-level relationship management
• Consultative approach with a focus on identifying customer value drivers
• Familiarity with Identity, Access, or Security technologies is a plus